Refund policy

RETURN AND REFUND POLICY

We offer a 30-day issue-resolution guarantee for orders that arrive damaged, defective, missing an item, or containing the wrong item. Contact us within 30 days of delivery and include your order number plus clear photos or video showing the issue and the packaging when applicable.

Because products are fulfilled to order, we do not accept returns or issue refunds for change of mind, ordering the wrong item or quantity, preference, or other non-defect reasons, except where required by applicable law.

If a claim is approved, we may provide a replacement, reship the missing or correct item, or issue a partial or full refund to the original payment method. Do not send an item back without authorization. If we require an approved defective or incorrect item to be returned, we will provide instructions and cover the authorized return-shipping cost.

Claims for packages marked delivered but not received are reviewed case by case with the carrier. Shipping-protection fees are non-refundable once coverage has begun, except where required by law.

Orders may be cancelled before fulfillment begins. Once an order has entered fulfillment, cancellation is not guaranteed. Approved refunds may take several business days to appear after processing, depending on the payment provider.

Nothing in this policy limits any rights available under applicable consumer law. Contact us using the contact information provided on our store or in your order confirmation.